What an emotional rollercoaster Xbox Live has been over the past several weeks.

-Xbox Live goes down randomly during an online game of “College Hoops 2K8” – BOO!

-Microsoft announces it will give gamers a free XBL Arcade game for their trouble – YAY!

-The game is “Undertow” – which I already own – BOO!

-But in Kotaku’s story on the event, a Microsoft official declared that those who own “Undertow” will be compensated in another way if they call 1-800-4-MY-XBOX – YAY!

-So I call the number and am told that the story is wrong. The service rep, who won’t reveal his name, asks me for Kotaku’s Web address so he can look it up himself. I’m on hold for 20 minutes, then told he can’t find the story. He says he’s never heard of the site, which I attribute to the fact (judging from his voice) that he lives in India – BOO!

-I ask for a supervisor, who tells me the story is correct, and I’ll be compensated with 800 Microsoft points – YAY!

-But then he tells me he has no record of me downloading “Undertow,” so I get nothing. I tell him I downloaded it, but he says “I do not believe you.” I ask to speak to his boss, but he says he has none. I ask him if he’s the owner of Microsoft. He says no, but he has no boss and that if I want to speak to anyone else, I’ll have to find my own way to do so. I ask him his name, and he says it’s Rob. I ask for his last name, and he says he can’t give it out. I ask Rob why this is so if he has no boss, and he says it’s because it’s Microsoft policy. I ask why he feels the need to follow policy if he has no boss and can do whatever he wants. He replies “I CAN do whatever I want. But it is Microsoft policy not to give out last names.” I ask Rob for a reference number and he gives me 1056305986. I have no 800 points and no respect for Rob, or Microsoft for not giving Rob a boss. BOO!